An exciting new position has become available for a Fraud Consultant in the payments and acquiring space. The purpose of the position will be to assist with the monitoring and investigation of fraud events as it pertains to payments acquiring products and eCommerce.
Duties and Responsibilities:
- Assisting with the monitoring and investigation of fraud events as it pertains to payments acquiring products and eCommerce.
- Monitoring transactions and fraud exceptions or alerts on a regular basis dependent on the product type and association rules
- Monitoring fraud rules and strategies for payment processors and acquirers
- Maintaining knowledge of card scheme rules such as fraud monitoring and disputes
- Creating daily reports on fraud monitoring and exception analysis
- Assisting the Fraud Investigator in contacting customers, obtaining proof of transactional behaviour and, where required, reporting events to Forensic Investigators
- Assisting the Fraud Team Leader in developing, testing and implementing fraud rules
- Ensuring daily SLA targets are met
- Monitoring fraud systems, rules and alerts to proactively identify any potential fraud events
- Contacting customers to obtain documentary proof to negate a fraud claim
- Providing daily reporting on fraudulent investigations, alerts and claims
- Performing daily follow ups on fraud investigations
- Developing and testing fraud rules
Minimum Requirements:
- Matric essential, tertiary qualification beneficial
- At least 3 years experience in a bank’s Fraud Department, dealing with Merchant/Card/Cheque Account Fraud
- Must be available to move into a contractual position immediately
- Advanced Excel and PowerPoint skills