We’re accepting applications for the position of Campus Manager to be based in Pinetown, KwaZulu-Natal. The Campus Manager will be responsible for the sustainable performance of the site and is accountable for the efficient and effective delivery of all learning programmes assigned to the physical regional campus and via online platforms. The Campus Manager works closely with technology specialists and SMEs for smooth running of digital courses, ensuring that both physical and digital campuses deliver high-quality education. This role ensures the seamless operation of the regional site, fulfilling contract obligations, customer expectations, and fostering a positive learning environment. The Campus Manager must also ensure business growth and client retention.
Duties and Responsibilities:
- Overseeing, managing and leading daily campus operations effectively
- Managing resources to ensure operational viability, including space, technology and support services
- Driving the performance of each team member on a daily, weekly and monthly basis against individual targets
- Managing and co-ordinating organisational activities at campus level
- Implementing academic programmes and activities to achieve business requirements
- Managing operational changes as required
- Managing and ensuring effective communication with all service providers and sustaining client relationships
- Implementing and maintaining operational procedures that align with company standards and guarantee managed outcomes
- Ensuring governance and adherence to policies and procedures and Business Ethics Code
- Ensuring quality of work and delivery to all stakeholders and adherence to Service Level Agreements
- Managing income streams, operational expenses and general budget
- Executing all administrative and financial transactions and ensuring efficiency
- Managing overall financial aspects of the campus, including faculty, support staff, resources and operations
- Implementing academic, human, financial and operational initiatives in line with strategies and objectives
- Ensuring appropriate staff appointments for all academic and support functions, including recruitment and selection
- Implementing appropriate induction and orientation procedures for new staff upon their start dates
- Travelling between and monitoring main and satellite offices and visiting head office as required
- Ensuring transparent and effective communication and reporting to company leadership
- Applying for Occupational Health and Safety re-certification
- Ensuring accurate data and file capture on company systems, ensuring meaningful and up-to-date information, particularly regarding learners, to enable business and management reporting and decision-making
- Driving campus growth by ensuring sound business sense and financial prudence
- Monitoring site financial performance, including cost control, budgeting and financial reporting
- Fostering strong client relationships to ensure customer retention and contract renewals
- Identifying opportunities for campus business development to grow regional value
- Ensuring all campus operations comply with company governance framework, including adherence to delegation of authority and mandates
- Evaluating the cost of instructional, administrative, reasonable accommodation and training fees
- Reviewing monthly management accounts and providing feedback on any discrepancies
- Developing a cost control and reduction strategy to achieve expected monthly revenues
- Maintaining sound financial management through financial controls
- Leading, mentoring and developing a high-performing campus team by ensuring clarity of roles, accountability and productivity
- Interacting, coaching, recognising superior performance and addressing substandard performance of team members
- Maintaining a working environment conducive to productivity, employee well-being and retention, including supporting professional development and conducting conflict resolution as needed
- Recruiting all branch staff in collaboration with the Human Resources Department
- Managing and developing departmental staff, including the Training Manager, Key Account Managers, Workplace Host Officers, Placement Officers and Administrators
- Ensuring the correct disciplines and teamwork are in place
- Demonstrating effective and fair leadership, inculcating company values and culture and ensuring adherence to policies, procedures and Business Code of Ethics
- Managing and engaging diverse teams effectively
- Collaborating on continuous professional development of team members
- Managing, leading and directing campus operations
- Ensuring effective management of staff and teams through weekly and monthly meetings
- Coaching and mentoring employees in planning, executing and reporting weekly tasks to ensure productivity meets Academy requirements
- Working closely with committees and academic boards
- Liaising with the National Quality and Compliance team to ensure institutional compliance with regulations
- Ensuring adherence to labour and education laws and related policies, including Occupational Health and Safety and Employment Equity
- Managing academic offerings to ensure student competency and final certification by the Qualification Authority
- Managing external and internal relationships effectively to ensure the best service delivery to students
- Maintaining a campus environment conducive to student satisfaction, safety and well-being
- Monitoring, maintaining and reporting on campus compliance
- Ensuring full compliance with regulatory bodies, including SETA, Department of Labour, Department of Education and Department of Health, and ensuring all regulatory charts and certificates are current and available on campus
- Conducting monthly campus audits on Occupational Health and Safety and Education and Training Quality Assurance
- Ensuring campus compliance with the Protection of Personal Information Act and supporting Employment Equity and Department of Labour compliance
- Liaising with a complex network of stakeholders to ensure business growth and business unit sustainability
- Building strategic interdepartmental relationships to help achieve business goals
- Collaborating with academic and administrative teams to ensure high learner retention and success rates
- Ensuring collaboration between academic, student recruitment and host recruitment and co-ordination teams to ensure synergy and promote strong staff, learner and stakeholder relationships
- Motivating for resources and changes as necessary to ensure operational improvements
- Ensuring client and customer growth and retention
- Managing onboarding and induction processes for learners
- Ensuring learner payroll packs and spreadsheets are completed and submitted by deadlines
- Overseeing and managing the completion of Fixed-Term Contracts by all stakeholders and ensuring contracts reach the responsible individuals on time
- Planning and facilitating new group inductions
- Overseeing student services, including admissions, registration, orientation and ongoing support
- Ensuring the physical campus serves as an effective walk-in centre for learners to access support and information
- Promoting an inclusive and supportive environment for students and addressing academic and welfare needs
- Ensuring accurate and timely learner attendance capture
- Handling disciplinary issues by ensuring progressive and timely corrective action, leading on student conduct and resolving conflicts or challenges
- Managing timely terminations, including event synopses, call logs and campus or host intervention, and ensuring replacements and reporting are completed
- Ensuring quality submissions for all termination and stipend stop requests
- Ensuring timely stipend stops before client payroll
- Ensuring maximum involvement in workplace preparation sessions, learner lunches, stipends, transport allowances, extra classes and one-on-one consultations
- Meeting targets per programme regarding learner outcomes, competency rates, course success rates and graduation rates
- Approving invoices for payment weekly
- Preparing and submitting monthly operations reports and closure reports to head office
- Providing feedback reports on a monthly and weekly basis
- Managing Key Account Managers and assigning them to client bases
- Overseeing client profiling to determine appropriate service and engagement levels and frequency
- Maintaining quality service by enforcing customer service standards, analysing and resolving issues and recommending improvements
- Ensuring Key Account Managers remain visible within assigned accounts through ongoing scheduled visits
- Ensuring key decision-makers and stakeholders remain informed about company services and legislative changes
- Resolving conflicts and managing client expectations
- Ensuring Key Account Managers provide learner reports and analysis within agreed deadlines
- Providing internal insights and reports for client and business decisions
- Focusing on growing and developing existing clients
- Ensuring adherence to Service Level Agreements and contractual obligations with clients
- Ensuring project kick-off meetings are held to clarify project specifics and minimise onboarding complications and registration delays
- Allocating resources to programmes, including venues, facilitators, equipment, learner support and training materials
- Ensuring implementation of QCTO projects and managing learner inductions within the first month of project implementation
- Updating campus compliance spreadsheets monthly
- Ensuring assessments are completed per roll-out plan
- Ensuring 50% moderation is completed by month 10 and full moderation by month 11
- Submitting completed group uploads to the National Quality Council for external verification
- Confirming monthly project updates with the National Quality Council
- Ensuring successful external site visits with minimal queries
- Ensuring education delivery meets quality standards and accreditation requirements
- Ensuring Training Managers plan and prepare facilitators for facilitation
- Overseeing learner terminations and stipend stops to ensure adherence to procedures
- Managing Education and Training Quality Assurance, Quality Assurance and auditing functions
- Driving hands-on training management through regular quality checks for continuous improvement
- Ensuring all Portfolios of Evidence are properly completed and ready for external verification
- Ensuring proper learner placement with correct hosts
- Monitoring and tracking learner attendance and workplace performance
- Overseeing Alumni tracking and reporting on absorption rates
- Ensuring all data is saved and maintained on company systems and shared drives
- Ensuring proper naming conventions on shared drives
- Managing overall campus operations and compliance, including audits and independent contractor oversight
Minimum Requirements:
- 1) Must have an NQF Level 7 Degree or equivalent
- 2) At least an Assessor, but preferably a Moderator qualification
- 3) Facilitator or training qualification will be advantageous
- 4) At least 10 years working experience in education and skills development
- 5) At least 6 years management experience
- 6) Sound understanding of operations management and effective risk management
- 7) Demonstrated innovation and improved operational effectiveness
- 8) Sales experience would be an added advantage
- 9) Current valid driver’s licence and own transport
- 10) Excellent skills in Excel, Word and PowerPoint
- 11) At least 4 years campus operational management experience including:
- Learnerships implementation, SETA and QCTO processes
- Education risk, compliance and regulatory understanding
- Experience in staff management and development
- Track record of building high performance teams